Thursday, 17th April 2014

Mysterious error threatens tenants

A mysterious error has been blamed for up to 200 letters wrongly sent out to tenants of a Shrewsbury lettings agency claiming their deposits were no longer protected.

The letter from the national body The Dispute Service stated that deposits left with Pooks, based in Claremont Bank, were no longer covered by their insurance based tenancy deposit scheme – leading to residents raising concerns about losing their money.

Tim Pook, a partner at the company, said he was very angry at the situation caused by an error at The Dispute Service.

“The tenants dispute service has sent out about 200 letters in error, I really don’t know why,” he said.

“They’re saying anyone who isn’t one of their members won’t be covered. But we are still members of the Association of Residential Letting Agents.”

He said The Dispute Service had informed him they would be writing to all residents who had received the letter apologising for the error.

“People’s deposits are completely unaffected and will still be covered by the insurance. We’re very angry about it, it’s cost a lot of undue concern for people,” added Mr Pook.

A tenant from Millmead, in Sutton Road, who did not wish to be named, said: “I was really shocked when I received the letter and feared my deposit was in jeopardy. I was very relieved when I contacted the agents to be told it was all down to a mailing error and that my £600 was safe.”

No one from The Dispute Service was available for comment.